Refund Policy

Effective 5 September 2026

14-day money-back guarantee

If a trip unlock didn't work out — the export failed, the result disappointed you, or you simply changed your mind — email support@travelglobe.video within 14 days of purchase from the email address on your account, and we'll refund you in full. No forms, no questions beyond what's needed to find the transaction.

How refunds are processed

Payments are handled by Paddle, our merchant of record, so refunds are issued by Paddle to your original payment method — typically within 5–10 business days depending on your bank. Your purchase may appear as "Paddle.net" on your statement, and you can also request a refund from Paddle directly via their receipt email. When a purchase is refunded, the corresponding trip returns to the free tier (watermarked exports); your trip data is never deleted.

EU right of withdrawal

Trip unlocks are digital services delivered immediately: by purchasing, you request immediate performance and acknowledge that the statutory 14-day withdrawal right may lapse once the service is fully performed. Our voluntary 14-day guarantee above applies regardless, so in practice you are never worse off than the statutory right.